Section 1
Your Right To Cancel
You may cancel and return an eligible online order within 14 days after delivery, without giving a reason.
To request a cancellation or return, contact support@composure.golf and include your Stripe receipt or sufficient order details for us to identify the purchase.
Section 2
Food Supplement Returns
Returned tins must be unopened, unused and in their original condition.
For health-protection and hygiene reasons, we may be unable to accept a return where sealed goods have been opened after delivery.
This restriction does not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.
Section 3
Returning Your Order
Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it.
We recommend using a tracked delivery service and retaining proof of postage.
Return instructions and the appropriate return address will be provided after you contact us. Please do not send a return before receiving those instructions.
Products remain your responsibility until they are received by us.
Section 4
Refund Processing
We will refund eligible payments within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever occurs first.
Refunds will be made to the original payment method.
Where applicable, the refund will include the cost of our standard delivery option. Any additional amount paid for a more expensive delivery method will not be refunded.
Your bank or payment provider may take additional time to display the refund after it has been issued.
Section 5
Damaged or Faulty Orders
If your order arrives damaged, faulty or not as described, contact us as soon as reasonably possible at support@composure.golf.
Include photographs of the issue where practical and provide your order details.
We will review the problem and arrange an appropriate remedy, which may include a replacement, repair, price reduction or refund in accordance with your statutory rights.
Section 6
Incorrect Orders
If you receive the wrong product or quantity, contact us as soon as reasonably possible at support@composure.golf.
We will arrange an appropriate replacement or refund and will cover reasonable return costs where the error was ours.
Contact
Questions About Returns
If you have any questions about a cancellation, return, refund or damaged order, contact Michael Webb, trading as Ghost Cat Industries, at support@composure.golf.
We will provide the appropriate return instructions and address after reviewing your request.